Crest Lodge Covid-19 safety guidelines
Our top priority at The Crest Lodge is the safety and well-being of our guests and staff. We are closely monitoring any and all updates from the Zambian Ministry of Health.
All internal lodge procedures and precautionary measures are in accordance with the requirements of the Ministry of the health
Our measures include:
GENERAL MEASURES
- Ensured designated space of 1m between guests at the reception, during check-in and re-arranged furniture to allow suitable space for social distancing throughout the Lodge
- Disinfection of guests’ luggage upon arrival
- Temperature check for all guests and employees upon arrival
- Use of personal protective equipment during interaction with guests (front office staff, restaurant staff)
- Hand sanitizer stations installed throughout public areas at guests’ high-contact points and in back-of-house areas
- Enhanced sanitation procedures in all lodge key areas
- Increased frequency of cleaning and disinfection of public areas (including, stairs, restaurants and bars, restrooms and pool areas, etc.)
- Enhanced disinfection of floors in reception areas and restaurants
- Frequent disinfection of handrails on chairs
- Heightened cleaning and sanitation protocols for public restrooms
- Provision of protective masks and gloves for our guests on request
- COVID-19 awareness, education, and training of all employees
ACCOMMODATION UNITS
- Enhanced cleaning and sanitation protocols in guest rooms include focusing on high-touch points in guest rooms (light switches, door and window handles, remote controllers, water faucets, hangers etc.)
- Linen and towels in guests’ rooms are changed on daily basis.
- Extra blankets have been removed from guest rooms and are available on request
- Daily housekeeping service during a guest’s stay may be modified in accordance with guest requirements
FOOD AND BEVERAGE FACILITIES
- Food and beverage services have been adjusted in accordance with current safety recommendations
- Enhanced food safety and hygiene protocols
- Guests are kindly requested to wait to be seated
- Restaurant/Bar seating allocated to safeguard social distancing
- Disinfection of buffet tables after each service
- Daily deep disinfection of lodge kitchen areas
We will be updating the above measures in accordance with the changes with the COVID-19 situation and in accordance with Zambian Government guidelines.
All our employees are familiar with all the prescribed procedures in this situation and are educated to provide information and help to our guests if needed.
We are closely monitoring the development of the situation and are ready to introduce any new measures that are necessary to keep our guests and employees safe and well.
In the meantime, we look forward to better times and to welcoming you back to the Crest in the coming months.
THE CREST LODGE